The Mission Wishlist is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed their mind.

However, in case of a damaged product or there is a manufacturing error, we offer a free reprint or a refund if you contact us within 30 days of product delivery. If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund using a label that we provide, the cost of return shipping will be deducted from your refund.

You can request a refund via our contact page or by sending us a email at contact@missionwishlist.com.

We are dedicated to ensuring that your gifts for LDS missionaries arrive promptly and in perfect condition. Please review our shipping policy below to understand the process and what you can expect.

1. Processing Time

• All orders are processed within 2-5 business days.
• Please note that orders are not processed or shipped on weekends or holidays.
• If we experience a high volume of orders, processing times may be slightly delayed. In such cases, we will communicate any significant delays.

2. Shipping Times

• Domestic Shipping: Orders within the United States typically take 5-7 business days to arrive after processing.
• International Shipping: Shipping outside of the U.S. can take 7-21 business days, depending on the destination and customs clearance.
• Delivery times may vary due to external factors such as carrier delays, weather, or customs processing.

3. Shipping Rates

• Shipping rates are calculated at checkout based on the shipping method and destination.
• We offer various shipping options, including standard and expedited shipping, to fit your needs.

4. Tracking Your Order

• Once your order is shipped, you will receive a confirmation email with tracking information.
• Use the tracking link to monitor your package and stay updated on its estimated delivery date.

5. Shipping Restrictions

• Some products may have shipping restrictions depending on the destination.
• We do not ship to P.O. Boxes or APO/FPO addresses.

6. Lost or Damaged Items

• If your package is lost or damaged during shipping, please contact us at [your email address] within 10 days of delivery.
• Include your order number and any relevant photos (if applicable), and we will work to resolve the issue promptly.

7. Customs and Import Taxes

• International orders may be subject to customs fees or import taxes, which are the responsibility of the customer.
• We recommend checking your local customs regulations before placing an order.

8. Questions or Concerns
If you have any questions about your order or our shipping policy, please contact us at [your email address]. We’re here to help!

Thank you for choosing Mission Wishlist to bring a little love and joy to your LDS missionary!